Your hotels online reputation is generated by customer reviews, which are more powerful than ever before and are more influential than any of your own marketing efforts. Monitoring your reviews online is crucial to understand how potential customers perceive the value and service of your hotel. Our online reputation management platform allows you to sell at higher rates, without losing any bookings.
Our platform automatically connects to all the major OTA's and online review sites such as TripAdvisor, Facebook, Google, etc and analyses your reviews. We then apply an industry-leading sentiment analysis to break down your customers’ opinion about detailed characteristics of your hotel, facilities, service, etc, showing trends over time and comparing your ratings with your competitors.
Monitor your online reputation, TripAdvisor ranking and overall Guest Experience Index. Monitor competitors. Respond instantly to online reviews
Read and respond to reviews as soon as they are published. With our Reputation Management Platform you can also at the touch of a button translate foreign language reviews.
Analyse and monitor your competitors’ strengths and weaknesses and define a strategy to stand-out and gain market share with our Reputation Management Platform.
Using our Reputation Management Platform, you can easily set up customised reports and send them automatically by email to yourself and your team.
With only a couple of click of your mouse on our Reputation Management Platform, you will be able to analyse your reviews by source so as to better understand customer needs and feedback by source.
Use our Reputation Management Platform to "Filter and Sort" your reviews by time period, rating, topic to get a better understanding of your common complaint points.
Our Reputation Management Platform will help you monitor your reviews of your facilities or services over a period of time to track any changes in the trends.