Privacy Policy

1. Introduction

Miand Asia ("we", "us", or "our") is a hospitality technology and digital marketing consultancy operating across Southeast Asia. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit miandasia.com or engage our services.

2. Information We Collect

We may collect the following categories of personal data:

• Contact information — name, email address, phone number, and property name submitted via enquiry or contact forms.
• Usage data — IP address, browser type, pages visited, time on site, and referral source, collected automatically via analytics tools (Google Analytics 4).
• Communications — content of messages you send us through forms or email.
• Cookie data — preferences and session identifiers stored in your browser (see Section 6).

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide the services you request.
• Send relevant updates, proposals, or marketing communications (with your consent).
• Analyse website usage to improve our content and user experience.
• Comply with legal obligations.

4. Legal Basis for Processing

Where applicable under the GDPR or similar legislation, we process your personal data on the following legal bases: your consent (e.g. for analytics cookies and marketing emails); the performance of a contract (e.g. delivering agreed services); our legitimate interests (e.g. improving our website and communicating with prospective clients); and compliance with a legal obligation.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share it with:

• Service providers — trusted third parties who assist us in operating our website and delivering services (e.g. Google Analytics, hosting providers), bound by confidentiality obligations.
• Legal authorities — where required by law or to protect our rights.
• Business transfers — in the event of a merger, acquisition, or sale of assets.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience. Essential cookies are required for the site to function. Analytics cookies (Google Analytics 4) are only activated with your explicit consent via our cookie banner. You may withdraw consent at any time by clearing your browser cookies or adjusting your preferences.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and contact form submissions are retained for up to 24 months. Analytics data is subject to Google's retention settings.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected].

9. International Transfers

Miand Asia operates primarily in Southeast Asia. If you access our site from the European Economic Area or other regions with data protection laws, please be aware that your data may be transferred to and processed in countries that may not offer the same level of protection. We take appropriate safeguards to ensure your data remains protected.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: